A person sitting in the driver seat of a stationary T-Cross with the door open, looking at a mobile phone
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Activate VW Connect and We Connect

The smart online services from VW Connect and We Connect make your life easier – before, during and after every trip. Here we show you step by step how you can connect your vehicle yourself and activate the functions with ease.
Your dealership will also be happy to take you through the first steps and start the activation process with you before vehicle handover.

A connected car in a few simple steps

Please note that a Volkswagen ID user account and a separate contract with Volkswagen AG are required for full use of the functionalities.

01. Download the Volkswagen app

Download the free Volkswagen app for iOS or Android.

Download from the App StoreOpens an external link

Download from Google PlayOpens an external link

02. Create a Volkswagen ID / set up a user account 

Log in with your Volkswagen ID in the app. If you have not yet set up a Volkswagen ID, the app will take you step by step through the registration process.

Log in or registerOpens an external link

03. Add vehicle

Add your vehicle to your user account in the Volkswagen app using the vehicle identification number (VIN). You will find the VIN behind the windscreen of your Volkswagen or in the registration document.

04. Activate VW Connect or We Connect

Conclude the VW Connect or We Connect contract as shown in the app, then navigate to “Connect to VW Connect / We Connect” in your infotainment system. Here, follow the instructions in the app.

More information and a detailed description of the activation of VW Connect or We Connect is available to download here as a PDF.

Video guide

For ID. models

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For other Volkswagen models

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Get help from your dealership

Set to receive your new Volkswagen soon? Your dealership will be happy to help you with the most important steps before vehicle handover has even taken place, such as creating the Volkswagen ID - so you can start out fully connected even faster.

Find a dealership now

Fast Internet for your Volkswagen

Interior view of a Passat with 4 people and a view of the infotainment system and the tilting and sliding panoramic sunroof

Always on with Cubic Telecom data plans

To use selected In-Car Apps, Internet Radio and the Wi-Fi hotspot, as a We Connect Plus customer, you need additional data. This can be topped up in a few easy steps via the external mobile phone provider Cubic Telecom. As a We Connect customer, this is only required for the Wi-Fi hotspot. Volkswagen bears the costs for all other practical services.

Learn more about Cubic Telecom data plans
Volkswagen app

The Volkswagen app - the digital companion for your vehicle

Volkswagen app

The Volkswagen app - the digital companion for your vehicle

Man sitting in a Volkswagen looking at his phone

The Volkswagen app brings together the wide range of connectivity services offered by VW Connect, We Connect and Car‑Net. It presents many key functions and services at a glance and offers even more convenience. Download now.

Download from the App Store
Download from Google Play

Next steps 

Compatibility check. Here is a first look at which mobile online services are available in your Volkswagen.  

Activating Car‑Net. Find out how to activate your mobile online services here.

Discover more

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Learn more about help with apps and digital services

Next steps 

Compatibility check. Here is a first look at which mobile online services are available in your Volkswagen.  

© Volkswagen 2024

Important information :

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When you buy a new vehicle, you have the opportunity to use digital services from Volkswagen Connect / Volkswagen Connect Plus or We Connect / We Connect Plus for the free initial contract period. To use the Volkswagen Connect / Volkswagen Connect Plus or We Connect / We Connect Plus services, you must have a Volkswagen ID user account and need to log in with your username and password. Once the Volkswagen ID user account has been successfully set up and linked to your vehicle, you can use the vehicle-, country-, software- and equipment-specific digital services for an initial contract period free of charge. For this purpose, a separate Volkswagen Connect / Volkswagen Connect Plus or We Connect / We Connect Plus contract must be concluded with Volkswagen AG online at www.myvolkswagen.net or via the “Volkswagen” app (available in the App Store and Google Play Store). The actual length of the free contract period depends on when you activate the digital services. From the ninetieth day after initial delivery at the latest, the free initial contract period will begin to reduce automatically. You can view the exact contract period for your specific vehicle on myVolkswagen www.myvolkswagen.net.

For customers with Volkswagen Connect and Volkswagen Connect Plus: The use of mobile online services is enabled by means of an integrated Internet connection. For the use of Internet Radio, Wi-Fi hotspot and Alexa, where available, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these packages can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at vw.cubictelecom.com. Alternatively, you can use the Internet Radio, Wi-Fi hotspot and Alexa, where available, with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding function is only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.

For customers with We Connect and We Connect Plus: The use of mobile online services is enabled by means of an integrated Internet connection. For the use of the streaming services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these packages can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at vw.cubictelecom.com. Alternatively, you can use these services with a mobile device (e.g. smartphone) with the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.

A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app “Volkswagen”.     The services included in the We Connect and We Connect Plus or Volkswagen Connect and Volkswagen Connect Plus packages may vary by country. Availability also depends on vehicle model, equipment and software version installed. This also applies to third-party services. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. More information is available at connect.volkswagen.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider. 

^If you are selecting a Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz then prices shown are the MDP (Manufacturer's Direct Price).  This is the price set by Volkswagen which you pay for the vehicle.  Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle).  The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).  You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.

If you are selecting any other Volkswagen vehicle (excluding the Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer.  Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.