Person sitting in a Volkswagen looking at a mobile phone.
1

Register and unlock the benefits.

Every hero has a helping hand. And with the VW Connect or We Connect services, you've got a whole range of them via the new Volkswagen app. Find out which services suit your day-to-day life best and which needs have to be met. You can view all the services and options at a glance here.

The availability of the services described in the VW Connect and VW Connect Plus and We Connect and We Connect Plus packages may differ between countries and depend on the model, model year and vehicle equipment. More information on the services available to you can be found in your myVolkswagen customer areaOpens an external link or in your Volkswagen app.

Standard features

Basic functions such as the Emergency Call Service and the legally required eCall Emergency System are available to you without the conclusion of a separate VW Connect or We Connect contract. If you wish to transfer selected personalised functions from one vehicle to another, you need a Discover Media or Discover Pro. You also need a Volkswagen ID user account and need to log into VW Connect or We Connect with your username and password.

VW Connect and We Connect

Your gateway to Volkswagen’s digital services and the direct connection to your vehicle: with VW Connect or We Connect, your Volkswagen is ready for connectivity. Following one-off activation, you can use lots of helpful and innovative online services free of charge.

Usage of these free services requires you to sign up online to a separate VW Connect or We Connect contract with Volkswagen AG.

Service

Technical requirements

Breakdown Call

Standard

Vehicle Status

Standard

Vehicle Health Report2

Standard

Driving Data

Standard

Parking Position

Standard

Service Scheduling

Standard

Charging

Electric and hybrid electric vehicle,
VW Connect

Technical requirements

Standard

The diagram illustrates the current sales programme.

VW Connect Plus and We Connect Plus

The entire world of digital services from Volkswagen brings connectivity to a new level: with your Volkswagen ID and VW Connect Plus or We Connect Plus activation, you have access to extra smart functions: from smart navigation with information almost in real time and Internet radio to using your smartphone as a remote control. For even more convenience and entertainment.

Usage of these services requires you to sign up online to a separate VW Connect Plus or We Connect Plus contract with Volkswagen AG.1 

Please note that the unlimited availability of online services may depend on further preconditions such as the selected user role, service management settings or privacy settings in your vehicle.

Service

Technical requirements

Horn and Turn Signals

-

Remote Ventilation Control

Tiguan and Passat from model year 2025.

Online Auxiliary Heater

Auxiliary Heater

Departure Times

Electric and hybrid electric vehicle

Air Conditioning

Plug-in hybrid vehicle

Charging

Electric and hybrid electric vehicle;
We Connect Plus

Online Voice Control3

Ready 2 Discover infotainment system at a minimum4; voice control

Internet Radio 5 2

Ready 2 Discover infotainment system at a minimum; “Streaming & Internet” packag

Apple Music5,6,2

Ready 2 Discover infotainment system at a minimum; “Streaming & Internet” package, only for We Connect Plus

Wi-Fi Hotspot 5 2

Ready 2 Discover infotainment system at a minimum

Online Traffic Information

Ready 2 Discover infotainment system at a minimum once the “Navigation” upgrade is activated 

Online Route Calculation 2

Ready 2 Discover infotainment system at a minimum once the “Navigation” upgrade is activated

Filling Stations and Charging Stations

Ready 2 Discover infotainment system at a minimum once the “Navigation” upgrade is activated 

Online Map Update

Ready 2 Discover infotainment system at a minimum once the “Navigation” upgrade is activated 

Online Destination Import2

Ready 2 Discover infotainment system at a minimum once the “Navigation” upgrade is activated 

Parking Spaces

Ready 2 Discover infotainment system at a minimum once the “Navigation” upgrade is activated 

Online Gracenote

Touareg from model year 2024

3D City Maps

Touareg from model year 2024

Online POI Search

Touareg from model year 2024

Weather

Touareg from model year 2024

News

Touareg from model year 2024

Online voice assistant 7

Passat, Tiguan and Golf from model year 2025

Area Alert2

VW Connect Plus from model year 2025, depending on production period

Speed Alert2

VW Connect Plus from model year 2025, depending on production period

Technical requirements

-

The diagram illustrates the current sales programme.

In-Car Apps in your Volkswagen

With your Volkswagen ID and VW Connect or We Connect activated, you can use other useful services from Volkswagen or other providers. Download handy functions and In-Car Apps in the In-Car Shop2.

In-Car App

Technical requirements

Spotify

Tiguan, Passat and Golf 8 from model year 2025, VW Connect Plus

Vehicle Service

Tiguan, Passat and Golf 8 from model year 2025, VW Connect

Technical requirements

Tiguan, Passat and Golf 8 from model year 2025, VW Connect Plus

The diagram illustrates the current sales programme.

Upgrades

Upgrades allows you to equip your Volkswagen with additional functions flexibly and at a later date. To purchase and use upgrades, you need a Volkswagen ID user account, a valid VW Connect or We Connect contract and your primary user credentials, i.e. the link between your user account and the specific vehicle. Your vehicle also needs to have the technical functions and hardware equipment required for the relevant product and may depend on the model year and production date. The upgrades available for the specific vehicle can be viewed and purchased by the primary user in the infotainment system In-Car Shop2 or in the Volkswagen Connect shopOpens an external link. Paid-for products can be purchased in the In-Car Shop and the Volkswagen Connect shop with the payment methods that are currently available and can be viewed there. Your Volkswagen dealership is also happy to advise on questions regarding upgrades and their availability.Purchased and activated functions remain with the vehicle, can be used by all drivers and cannot be transferred to other vehicles.

Function

Technical requirements

Navigation

For VW Connect / We Connect-ready vehicle; Ready 2 Discover

App-Connect including App-Connect Wireless for Apple CarPlay and Android Auto8

For VW Connect / We Connect-ready vehicle; Ready 2 Discover or Discover Media for wireless use of Apple CarPlay and Android Auto by Google

Voice control9,3

For VW Connect / We Connect-ready vehicle; Ready 2 Discover4 or Discover Media

Mood Lighting

Golf 8; ambient lighting; Ready 2 Discover, Discover Media or Discover Pro

Dynamic Background Lighting

Golf 8; ambient lighting; Ready 2 Discover, Discover Media or Discover Pro

Light Assist

Golf 8; Ready 2 Discover, Discover Media or Discover Pro

Adaptive Cruise Control ACC10

Golf 8; speed limiter; Ready 2 Discover, Discover Media or Discover Pro

Dynamic Road Sign Display

Golf 8; Ready 2 Discover

Technical requirements

For VW Connect / We Connect-ready vehicle; Ready 2 Discover

The diagram illustrates the current sales programme.

Volkswagen apps

The Volkswagen app - the digital companion for your Volkswagen

Volkswagen apps

The Volkswagen app - the digital companion for your Volkswagen

Woman looking at a mobile phone. A red Volkswagen in the background

The Volkswagen app brings together the wide range of connectivity services offered by VW Connect, We Connect and Car‑Net. It presents many key functions and services at a glance and offers even more convenience. Watch the video about the app here.

Download from the App Store
Download from Google Play

Next steps

Golf GTE driving through the desert

The online services. Turn your Volkswagen into a connected car.

Take a closer look
Woman sits on back seat of a VW Tiguan and uses We Connect on a tablet

VW Connect and We Connect activation. Find out how to activate your mobile online services here.

Discover more
A woman sitting in a Volkswagen looking at her phone

Any questions? You’ll find rapid answers or personal advice on our digital services here.

Learn more about help with apps and digital services

Next steps

Golf GTE driving through the desert

The online services. Turn your Volkswagen into a connected car.

Take a closer look
© Volkswagen 2024

Important information :

1.

When you buy a new vehicle, you have the opportunity to use digital services from VW Connect / VW Connect Plus or We Connect / We Connect Plus for the free initial contract period. To use the VW Connect / VW Connect Plus or We Connect / We Connect Plus services, you must have a Volkswagen ID user account and need to log in with your username and password. Once the Volkswagen ID user account has been successfully set up and linked to your vehicle, you can use the vehicle-, country-, software- and equipment-specific digital services for an initial contract period free of charge. For this purpose, a separate VW Connect / VW Connect Plus or We Connect / We Connect Plus contract must be concluded with Volkswagen AG online at https://www.myvolkswagen.net or via the “Volkswagen” app (available in the App Store and Google Play Store). The actual length of the free contract period depends on when you activate the digital services. From the ninetieth day after initial delivery at the latest, the free initial contract period will begin to reduce automatically. You can view the exact contract period for your specific vehicle on myVolkswagen https://www.myvolkswagen.net.

For customers with VW Connect and VW Connect Plus: The use of mobile online services is enabled by means of an integrated Internet connection. For the use of the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these packages can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use this service with a mobile device (e.g. smartphone) with the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding function is only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.

For customers with We Connect and We Connect Plus: The use of mobile online services is enabled by means of an integrated Internet connection. For the use of the streaming services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these packages can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use these services with a mobile device (e.g. smartphone) with the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.

A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free app “Volkswagen”.     The services included in the We Connect and We Connect Plus or VW Connect and VW Connect Plus packages may vary by country. Availability also depends on vehicle model, equipment and software version installed. This also applies to third-party services. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. More information is available at https://connect.volkswagen.com and your Volkswagen dealership. For information on mobile data charges, please consult your mobile data provider.  

2.
Not available for the Touareg from model year 2025.
3.
Online Voice Control is currently available for the following languages: German, English (GB and US), French, Spanish, Czech and Italian. The language you can use to interact with Voice Control depends on the language selected in your infotainment system.
4.
Voice control of navigation functions with “Ready 2 Discover” is only possible following activation of the upgrade: “Navigation”.
5.
The use of mobile online services is enabled by means of an integrated Internet connection. 1. For customers with VW Connect and VW Connect Plus: For the use of the Wi-Fi hotspot and Alexa, where available, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these packages can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the Wi-Fi hotspot and Alexa services, where available, with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding function is only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad. 2. For customers with We Connect and We Connect Plus: For the use of the streaming services, individual in-car apps and the Wi-Fi hotspot, data packages can be purchased from Cubic Telecom, our mobile communications partner, and used in the network coverage area within many European countries. The data in these packages can be used by all users and vehicle occupants. You can find information on conditions, prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use these services with a mobile device (e.g. smartphone) with the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when exchanging data on the Internet, depending on your particular mobile phone rate and especially when using the service abroad.
6.
Use requires an account with a relevant streaming service.
7.
The online voice assistant is currently available for the following languages: English (UK and US), German, Danish, French, Italian, Dutch, Norwegian, Polish, Portuguese, Swedish, Spanish and Czech. For the languages English (UK and US), German, Spanish and Czech, there is also a connection to the knowledge database Wikipedia. For these languages, the “ChatGPT” artificial intelligence is also integrated (connection to Chat GPT Version 3.5 Turbo). Note: ChatGPT answers may vary, contain incomplete, inaccurate or irrelevant information, and infringe upon third-party rights. Accordingly, do not rely on the answers without checking them based on other sources of information. Furthermore, make sure that the use or dissemination of the responses, e.g. on social media or online, does not infringe upon any third-party rights (particularly copyrights or data protection rights). The language you can use to interact with the voice assistant depends on the language selected in your infotainment system. This is also responsible for the voice assistant functions, which may vary depending on the set language. If you consent to the processing of your location data for the online voice assistant, or add location information to your voice request, you will also receive location-specific search results. You may give consent while connecting your vehicle with your Volkswagen ID user account, or subsequently in your Volkswagen ID user account or via the following link https://www.myvolkswagen.net/start/en/onlinespeechconsent.html, which is also displayed in your vehicle infotainment system in the form of a QR code.  
8.
In principle, App-Connect enables the use of Apple CarPlay and Android Auto technologies. Both technologies are the responsibility of Apple and Google, whereby Volkswagen AG has no influence on country-specific availability of Apple CarPlay and Android Auto and therefore the availability of the relevant technology may vary according to country. The availability of Apple CarPlay can be found at https://www.apple.com/ios/feature-availability/#apple-carplay and the availability of Android Auto can be found at https://www.android.com/auto/. The functions may be subject to changes to content or may be ceased during the contract period. To avoid distraction, only certified apps can be started during the journey. In this context, please also be aware that some apps are not offered for each of the two technologies. Information on the compatibility of smartphones can be found for Apple CarPlay at https://www.apple.com/ios/carplay/ and for Android Auto at https://www.android.com/auto/. Apple CarPlay is a trademark of Apple Inc. Android Auto is a trademark of Google LLC. 
9.
Use of expanded Online Voice Control functions requires a Volkswagen ID and active We Connect licence. Depending on the vehicle model and its equipment, you can use your voice to control lots of vehicle features and online services with ease.
10.
ACC operates in a speed range between 30 km/h (20 mph) and 210 km/h (130 mph). This speed range may vary depending on the country. You can override ACC control at any time. When you brake, the control system is stopped. When you accelerate, it is interrupted for the duration of acceleration and then continues. If a trailer is attached to your vehicle, ACC offers less dynamic control. If the automatic deceleration triggered by ACC is not sufficient, the ACC will display a message in the instrument cluster prompting you to brake. The red warning lamp will light up and an audible warning will sound. ACC’s smart technology cannot override the laws of physics and operates exclusively within the system’s limitations. Drivers must never be led by the additional convenience into taking safety risks.

^If you are selecting a Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz then prices shown are the MDP (Manufacturer's Direct Price).  This is the price set by Volkswagen which you pay for the vehicle.  Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle).  The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).  You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.

If you are selecting any other Volkswagen vehicle (excluding the Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer.  Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.