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Accident and Roadside Assistance

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As a Volkswagen owner, you’re driving one of the most reliable cars on the road. 

But to give you total peace of mind, we’ve partnered with The AA to offer you Volkswagen Roadside Assistance, which is available for both new and Approved Used cars. Supported by The AA, you’ll have access to dedicated Volkswagen Group Technicians, all in specially equipped vehicles. So, if you should ever find yourself in need of assistance, you’ll have access to a breakdown service that’s tailored specifically to your Volkswagen across the UK and Europe, 24 hours a day, 365 days a year.

If your vehicle has broken down or you need immediate assistance, please call 0330 100 3241Opens a phone link.

There for you when you need us

There for you when you need us

Woman with safety vest and Volkswagen Roadside Assistance employee next to two VW ID. cars

Volkswagen Roadside Assistance has been specially designed to take care of you and your Volkswagen in the event of a breakdown. The service includes:

  • Specially trained Volkswagen technicians
  • Latest state-of-the-art diagnostic equipment
  • Only genuine Volkswagen tools & parts used
  • If your vehicle has already broken down or you need immediate assistance please call 0330 100 3241Opens a phone link

If you own a Touareg, please refer to our Touareg handbook.

Download our quick guide
Download the full handbook

Help whether you're at home or abroad

Whether you're driving at home in the UK or exploring Europe, with Volkswagen's Accident and Roadside Assistance, you can rest assured you're always covered. No matter where your journey takes you, we're here to help to get back on the road quickly and safely.

Volkswagen repair engineer, attending a breakdown
Assistance at home

Call us on 0330 100 3241Opens a phone link

Downloads a fileDownload the renewals terms and conditions
Assistance in Europe

Volkswagen European Roadside Assistance 24 hour helpline: 00800 1330 3939Opens a phone link

  • When calling don't forget that dialling and ringing tones differ from country to country and that the 00800 1330 3939 number may not work from some telephone networks.
  • If you experience difficulties use the following alternative to reach Volkswagen European Roadside Assistance: 0033 (0) 472 171 258Opens a phone link
  • To find out more about Terms and Conditions while abroad please read the following PDF document:
Downloads a fileDownload the European Motoring Requirements
Downloads a fileRoadside Assistance - Terms & Conditions
Two VW owners on a roadside with waiting for recovery

Assistance if you've had an accident

A Volkswagen repair expert spray painting a vehicle

Volkswagen Approved Bodyshop Repair

Where possible, we'll ensure that your vehicle is restored to its original condition using only Genuine Parts and certified technicians. With our Approved Bodyshop repair network, you can trust that your car is in expert hands, maintaining its safety, performance value.  We’re committed to returning your vehicle to its prime condition because no one knows your Volkswagen better than the people who built it.

Visit Volkswagen Approved Bodyshop Repair and CareOpens an external link
Woman writes SMS to Volkswagen Roadside Assistance

Rapid Assistance with We Connect

With Volkswagen We Connect, you can easily request rapid roadside assistance right from your phone. Where you are, help is just a tap away, getting you back on the road quickly and safely as possible.

More about We Connect

Volkswagen Roadside Assistance provides the following:

Driving a vehicle from the ID. Range?

If you drive an all-electric vehicle from our ID. range our Mobility Guarantee means you're automatically covered for roadside assistance.

Mora about ID. Family Roadside Assistance

Do I need to renew my cover?

If your Volkswagen is under one year old, you have Volkswagen Roadside Assistance provided free of charge. Models in our ID. Range and our Touareg models benefit from three years' complimentary cover.

You can extend your roadside cover from just £120 a year, which represents exceptional value for money for comprehensive UK and European cover. To extend your cover visit www.roadsidecover.com/volkswagenOpens an external link or call 0330 053 0344Opens a phone link.

Downloads a fileDownload the renewals terms and conditions
Woman writes SMS to Volkswagen Roadside Assistance

Important information in the event of an emergency

An emergency siren

In the event of an accident, quick and accurate action is needed. That’s why we provide so-called rescue data sheets for first responders. They contain vehicle-specific information on the location of security-relevant components and can be easily downloaded via the model overview. To support the training of emergency and recovery personnel we highly recommend our guide for rescue workers.

Go to Rescue data sheets

Next steps

A customer about to press the SOS button on their VW

Info for Emergency responders

A VW service agent handling a brake pad

Servicing and parts

A VW technician typing into a computer in a workshop

Download the Roadside Assistance - Terms and Conditions

Next steps

© Volkswagen 2024

Important information :

^If you are selecting a Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz then prices shown are the MDP (Manufacturer's Direct Price).  This is the price set by Volkswagen which you pay for the vehicle.  Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle).  The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).  You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.

If you are selecting any other Volkswagen vehicle (excluding the Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer.  Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.