A VW car hooked up to a testing computer in a VW garage

Contact us

Customer Service Information

We have a large network of retailers and workshops across the UK offering a full range of services. Feel free to drop into your local Retailer. To avoid possible waiting times, please book a showroom appointment.

Alternatively, browse new and used vehicles and make purchases from the comfort of your own home at Volkswagen.co.uk

You can also book a test drive or book a service online.

Find answers to the most frequently asked questions here. If you’re unable to find the answer to your question, please contact us directly using this form and we’ll get back to you as quickly as possible.

  • A VW mechanic inspecting the inside cockpit of a VW ID.3

    General enquiries and customer care

    Our customer services teams are happy to help

    Contact the relevant team with your enquiry using the details below

    General Enquiries Customer Service Number:
    0800 333 666

    Opening hours:
    Mon - Fri: 8:00 AM - 6:00 PM
    Sat: 10:00 AM - 4:00 PM

    Please note the Customer Care centre is closed for all English Bank Holidays.

    Send an EnquiryOpens a mail link

    Address:

    Volkswagen UK
    PO Box 9004
    LEEDS
    LS1 9WA

    Volkswagen Complaints Procedure
    Click here for more information

  • We Connect help

    We Service Enquiries

    0800 279 7508
    Open 24 hours a day

    Send an enquiry

    Help for apps and Digital services

  • Volkswagen finance

    Visit our financial services website here Opens an external linkto find out more information and how to contact us. If you’d like to see details of your finance agreement you can view and amend your contact details, payment date, vehicle registration as well as request certain documents, a settlement figure, or make a payment for any arrears using your online accountOpens an external link.

    For other finance-related queries please email customerservices@vwfs.co.ukOpens a mail link or call Volkswagen Financial Services 0370 010 2022. 

    Opening hours:

    Monday to Friday 9am - 6pm

    Saturday 9am-1pm

  • Roadside assistance

    We're partnered with the AA to offer you Volkswagen Roadside Assistance for both new cars and Approved used cars. If your vehicle has already broken down or you need immediate assistance then please call the numbers below.

    24 Hour Roadside Assistance:

    0330 100 3241

    0330 100 3244 for ID. Family Models

    To extend your cover visit hereOpens an external link or call 0330 053 0344
    For more information about roadside assistance visit here.

  • Fleet & business

    Contact us for fleet queries, and we'll get back to you within 24 hours.

    Fleet Business Centre Number:

    0800 0093 397

    Opening hours:
    Mon - Thu: 8:30 AM - 6:00 PM
    Fri: 8:30 AM - 5:30 PM

    If you are looking for a new car or are new to Volkswagen, then please contact your nearest retailer.

    If you are a fleet manager or company car driver and would like to book a demo, please do so hereOpens an external link.

    If you already have a Volkswagen and need aftersales help, please contact the customer service centre.

    Send an enquiryOpens an external link

  • Volkswagen insurance

    For an annual insurance quote, please call us.

    Volkswagen Insurance Assistance:

    0345 877 6464

    Opening hours
    Mon - Fri: 8:00 AM - 8:00 PM
    Sat: 9:00 AM - 5:00 PM

  • Need Help FAQ's

    To find answers to some of our commonly asked questions, click hereOpens an external link.

  • A customer talking to a VW employee in a showroom

    Live chat enquiries

    Click on the live chat button at the bottom right of the page to start speaking with an agent.

    Opening hours:
    7 days a week: 8.00 AM - 10:00 PM

  • A blue VW ID.4 outside a cafe

    Emission information

    To speak with us about vehicle emissions please call us.

    0800 954 0225

    Opening hours:
    Mon - Fri: 8:00 AM - 8:00 PM

     

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