Terms of Use

1. Content and availability

These websites are provided by Volkswagen AG, Berliner Ring 2, 38440 Wolfsburg, entered in the Commercial Register of Brunswick District Court under No. HRB 100484 (Volkswagen AG) and/or partners of Volkswagen AG named in the site notice and/or provider identification of a distinct section (e.g. sub-sites) of the websites.

All content on Volkswagen AG websites has been carefully checked. Volkswagen AG strives to ensure that the content of the Volkswagen AG websites is up-to-date and accurate. However, we cannot guarantee the completeness, accuracy, up-to-dateness, or constant availability of these websites.

Volkswagen AG assumes no responsibility for the contents and the availability of third party websites that are accessible through external links. Volkswagen AG also accepts no responsibility for the content and availability for distinct areas (e.g. sub-sites) of the websites that are provided by partners of Volkswagen AG. Volkswagen AG expressly dissociates itself from all content which may infringe on criminal or liability-related laws or which could be considered contrary to accepted standards of public decency.

2. Terms and conditions

The surveys on these pages are aimed at customers of Volkswagen AG. Participation is voluntary. There is also no entitlement to participate in the survey.

3. Rights to the content of the websites under intellectual property law

All rights of Volkswagen AG and of third parties under intellectual property law, including the laws of copyright, names, and trademarks, shall be respected when using the websites of Volkswagen AG. The protection of such laws extends without limitation to the images, music, and trademarks used by Volkswagen AG. No granting of any license or other right of use shall be inferred from the accessibility of the websites of Volkswagen AG.

4. Improper use of the websites

There must be no improper use of the Volkswagen AG websites; in particular, there must be no bypassing of safety precautions. There must also be no use of any facilities or execution of any applications that could lead to damage to or loss of function in Volkswagen AG facilities, in particular by making changes to the physical or logistical structure or the servers or network of Volkswagen AG or of other networks. Commercial, systematic use of the websites of Volkswagen AG is not permitted without the consent of Volkswagen AG.

5. No liability for advice or recommendations

Insofar as advice or recommendations are given on the websites of Volkswagen AG, Volkswagen AG shall – without prejudice to any responsibility arising under the laws of contract, tort, or legal provisions of another nature – not be obligated to compensate for any harm or loss suffered by following the advice or recommendation.

6. Dispute resolution

Volkswagen is neither willing nor required to take part in a dispute resolution procedure before a consumer arbitration board.

Wolfsburg, August 2019