Owners FAQS

To see what happens after you've placed your order for a new Volkswagen, view our helpful video here.

Yes. Call our Roadside Assistance team on 0330 053 0344 to renew your cover.

To find out if your vehicle is affected by the Takata recall campaign please visit here.

Not every Volkswagen comes with these as standard. For example, we don’t include them with our low-emission vehicles. This is to decrease weight and ensure they are exempt from the road tax. If you require a first aid kit or warning triangle, speak to your local retailer.

A chassis number or Vehicle Identification Number (VIN), is a 17-character code found on the bottom corner of your windscreen on the passenger’s side. It can also be found on your V5 certificate. For vehicles built before 1982, these may have a ten-digit or less VIN number. We do not hold records for these in the UK however you can contact the Wolfsburg Museum on +0049 5361 8486 171 for information.

Your Volkswagen’s specific towing capacity can be found on its V5 certificate. For general capacity of current models, take a look at our New Cars section.

Further information on caravan towing can be found at the Caravan Club website.

Speak to your local retailer to get genuine alloy wheels for your car.

Take a look at our ‘How to guide’ or check your owner’s manual.

Speak with your local retailer for more information on whether you can switch off your airbags.

Owner’s manuals for cars are available to download. Hard copies  for older cars can be ordered through your local retailer.

Cobra TrakPlus is the only tracking system approved by Volkswagen. Cobra is the European market leader for stolen vehicle tracking and the TrakPlus system has been specifically designed and engineered for Volkswagen vehicles. Speak with your local retailer.

DRLs automatically switch on once the engine is started and cannot be turned off. An EU Directive 2008/89/EC, introduced in 2011,  requires all new passenger cars and small vans to be fitted with DRLs.

Removing your alarm or turning it off will invalidate your car insurance and is not recommended.

Interior motion sensors can normally be turned off using the switch located on the lower B-pillar between the front and back doors. If the switch isn’t on the B-pillar, please refer to your owner’s manual.

For petrol engines we recommend using a fuel with a low sulphur content or sulphur-free fuel, which will help reduce consumption. For most petrol vehicles, standard unleaded is fine, however for the GTI and R models we recommend super-unleaded. For diesel models, we recommend the use of diesel fuel containing up to 7% Biodiesel. Filling station forecourts supply diesel, which can contain up to 7% Biodiesel with 93% Fossil fuel.

In September 2021, the standard petrol grade in the UK changes from E5 to E10. This means regular unleaded will contain up to 10 per cent bio-ethanol, instead of the current five per cent. Most cars built since 2000 are compatible with E10 however if in doubt, check your vehicle using this list from the European Automobile Manufacturers Association (ACEA).

The Department for Transport claims that the introduction of E10 petrol will help reduce transport-related CO2 emissions and should see a reduction in petrol prices. However, as the new mix has a slightly lower energy density than E5, this means fuel consumption will increase slightly when using E10. As a result, fuel costs for petrol cars are estimated to increase by 1.6% after the switch.

Your local Volkswagen retailer will be able to help. we will need proof of ID and ownership of the vehicle, as for security, only the registered owner of the car can order a new key. Coding a replacement key should take just over ten minutes and you will need to provide all keys required for coding, including new ones and those you wish to continue using as the key memory is wiped as part of the process. Find your local retailer.

We recommend that the battery is replaced at a Volkswagen Retailer as it's possible the key fob may need to be synchronised after the battery has been replaced.  Find your local retailer.

Please contact your local retailer to discuss your requirements.

The paint code is printed on the vehicle data sticker, which is usually on the inside cover of the vehicle service book. There is also a data sticker located on the boot floor under the carpet/boot liner. If you are unable to find the data sticker or the paint code contact your local Volkswagen retailer or Customer Services with the vehicle details and they will help.

Your local retailer can help you with small paint scratches. 

Volkswagen has a number of approved paint and body centres. To find your nearest centre, click here.

For security purposes radio codes can only be obtained through your local retailer. Positive proof of identification and of ownership may be required. 

To find out if your car is affected by a safety recall, contact your local retailer. Please note that if your vehicle is affected by a recall, we will always contact you.

There is also a government website that can tell you if your car is subject to an outstanding recall, as long as your vehicle is registered in the UK. You can visit the site here.