Owners FAQS
Most popular owners questions
Get answers to questions commonly asked by Volkswagen owners.
To see what happens after you've placed your order for a new Volkswagen, view our helpful video here.
Yes. Call our Roadside Assistance team on 0330 053 0344 to renew your cover.
To find out if your vehicle is affected by the Takata recall campaign please visit here.
Not every Volkswagen comes with these as standard. For example, we don’t include them with our low-emission vehicles. This is to decrease weight and ensure they are exempt from the road tax. If you require a first aid kit or warning triangle, speak to your local retailer.
A chassis number or Vehicle Identification Number (VIN), is a 17-character code found on the bottom corner of your windscreen on the passenger’s side. It can also be found on your V5 certificate. For vehicles built before 1982, these may have a ten-digit or less VIN number. We do not hold records for these in the UK however you can contact the Wolfsburg Museum on +0049 5361 8486 171 for information.
Your Volkswagen’s specific towing capacity can be found on its V5 certificate. For general capacity of current models, take a look at our New Cars section.
Further information on caravan towing can be found at the Caravan Club website.
Speak to your local retailer to get genuine alloy wheels for your car.
Take a look at our ‘How to guide’ or check your owner’s manual.
We use and recommended Isofix child seat fittings. An Isofix child seat fixes directly and securely into your Volkswagen. It’s quick, simple and doesn’t require seat belts to secure the base. Speak to your local retailer if you need an Isofix child seat.
If your car is equipped with front passenger airbag deactivation, the switch is normally located in the passenger glovebox.
If your vehicle isn’t fitted with front passenger airbag deactivation, check with your local retailer to see if it can be retro-fitted.
Owner’s manuals for cars dating from November 2018 onwards are available to download. Hard copies for older cars can be ordered through your local retailer.
Cobra TrakPlus is the only tracking system approved by Volkswagen. Cobra is the European market leader for stolen vehicle tracking and the TrakPlus system has been specifically designed and engineered for Volkswagen vehicles. Speak with your local retailer.
DRLs automatically switch on once the engine is started and cannot be turned off. An EU Directive 2008/89/EC, introduced in 2011, requires all new passenger cars and small vans to be fitted with DRLs.
