Manufacturer's Direct Price (MDP) explained

Yes of course. Your local Volkswagen Retailer will remain the face of the Volkswagen brand in your area and the relationship shouldn’t change.  Your retailer will still be there to help customers with specialist product knowledge and advice ensuring you buy the right car for you and your lifestyle.  And of course, your retailer will be on hand to deliver the same expert servicing and maintenance they do today.

Yes. Volkswagen UK will support retailers in offering a suitable line‐up of demonstrator vehicles across the range at all times. Your ability to test drive is not affected by the move to an agency model. To request a test drive click here.

Yes you can, however there are some changes to the process. Volkswagen UK will not purchase your part exchange car, your retailer will discuss this with you as the valuation you are provided will be an arrangement between yourself and retailer, and not involve Volkswagen UK. The proceeds can still be put against the value of your new vehicle in full or in part (as agreed with you) and the retailer will pass your agreed funds directly to Volkswagen UK on your behalf.

Volkswagen UK will facilitate a delivery to the retailer premises for handover to the customer.  Any requirements for home delivery should be discussed directly with your chosen retailer.  If possible, your chosen retailer may deem this as an additional service

No, there are no physical changes to the way we build & deliver our cars into our Network.

You can service your ID at most Volkswagen Retailers. The availability of services may change from time to time so we advise that you identify your local retailer and services provided here.

The benefit of an agency model means the price is consistent across all Volkswagen retailers. Volkswagen UK will invoice all customers at a consistent national price regardless of geographical location. We may of course continue to run promotions or provide discounts, for example to volume or key purchasers such as the NHS and other similar customers, but this will be consistant across all Volkswagen Retailers.

No, the Agency model means that Volkswagen UK will provide consistent national pricing through all Volkswagen Retailers; your retailer will not be able to negotiate price with you. From time to time Volkswagen UK may provide national offers. These would be consistently available across all Volkswagen Retailers.

Your order confirmation email should arrive within 5 working days. If your email hasn't arrived, please speak to your Volkswagen Retailer. They can check your email address has been entered into the system correctly and follow-up with Volkswagen UK to confirm the status.

Don’t worry, your order is still confirmed. Contact your Volkswagen Retailer to discuss alternative funding and they will assist you. If you change your mind, you can also cancel your order directly with your Volkswagen Retailer.