A fleet manager with a headset on with a fleet of cars in the window

We’re dedicated to keeping your fleet moving

An aftersales service your fleet can count on day-in-day-out

An aftersales service your fleet can count on day-in-day-out

A woman looking at a Volkswagen service expert through her window

We’re dedicated to making your fleet as efficient and productive as possible. Our commitment goes beyond just offering a range of award-winning vehicles, we also take pride in delivering a top–notch aftersales service throughout the Volkswagen network, ensuring you feel supported every step of the way.

Expert technicians trained to service, maintain and repair all Volkswagen vehicles
24/7 Volkswagen Roadside Assistance
Battery Competency Centres equipped to de-energise, diagnose and reactivate EV battery components

Stress-free servicing and maintenance

Our fleet partners benefit from fixed pricing, parts discount and a range of additional support and expertise.

  • A VW service expert inspecting a car in a service centre

    Service plans to suit you

    Fixed - Designed for vehicles covering under 10,000 miles a year

    Flexible - Recommended for high-mileage fleets

    Electric - Fixed servicing (two years/unlimited mileage) built specifically for our ID. Range

  • Two Volkswagen service experts inspecting the bottom of a car

    Fixed labour rates

    Complete transparency on servicing and maintenance costs, offering peace of mind and certainty.

  • A VW service expert and a customer looking at a tyre

    Preferential parts pricing

    Parts discount on all Volkswagen genuine parts, as well as a parts rebate for loyal customers provided at the discretion of each retailer.

  • A VW service expert and a customer looking at a tablet with an ID.3 behind them

    £49 MOT test

    For each Volkswagen vehicle’s annual inspection (over 3 years old).

  • A woman holding a box of Volkswagen genuine parts

    Parts and labour warranty

    All Volkswagen approved parts benefit from a two-year warranty and one-year labour warranty.

  • A man walking away from a yellow T-Cross

    Vehicle warranty

    Two-year unlimited mileage (third-year 60,000 mile) vehicle warranty and eight-year/100,000 mile warranty for ID. Range batteries.

Aftersales designed with electrification in mind

Electric expertise

From high-voltage battery expertise to components, cables, diagnostics, repair and regular servicing, all retailers have technicians trained to maintain our all-electric ID. vehicles.

Battery Competency Centres

With accredited Battery Competency Centres (BCC) across the UK, Volkswagen has the expertise and capability to carry out remedial work on high-voltage battery packs. Our High-Voltage Technicians (HVT) and High-Voltage Experts (HVE) are qualified in de-energisation, diagnostics, repair and re-activation of high-voltage batteries, ensuring repairs are carried out to the highest standard. Whenever an electric vehicle is transferred to a Battery Competency Centre, we’ll even transport the vehicle from the retailer and back, and provide a courtesy car.

Breakdown assistance and recovery

We pride ourselves on the reliability of our vehicles, but for total peace of mind, our UK-wide roadside assistance – offered in partnership with The AA – provides expert technicians in specially-fitted vehicles 24 hours a day, 365 days a year.

You can reach the Volkswagen Roadside Assistance team on 03301003241Opens a phone link
Our ID. Range has a dedicated breakdown line at 03301003244Opens a phone link

Including vehicle delivery to a UK destination, extending across our retailer network.

Volkswagen Customer Care team: Experts by your side

Dedicated to keeping your fleet moving

The Volkswagen Customer Care team sits at the heart of our aftersales commitment, working directly with our Fleet Aftersales, Technical Support and Warranty teams. These experts are on hand to resolve issues and answer questions you or your drivers may have.

  • Retailer service related questions
  • Driver related concerns
  • Product advice and remote troubleshooting
  • Parts queries (including back-order enquiries)
  • Warranty and goodwill queries
  • Volkswagen app support

You can give our Customer Care team a call on 0800 0497 104Opens a phone link

Next steps

A woman holding a phone whilst standing by an opened car door

Contact the fleet team

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Request a demo

Two men looking at a chart next to a car

Find your nearest fleet retailer

Next steps

© Volkswagen 2024

Important information :

^If you are selecting a Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz then prices shown are the MDP (Manufacturer's Direct Price).  This is the price set by Volkswagen which you pay for the vehicle.  Volkswagen ID vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group United Kingdom Limited (please note that you will need to visit an authorised Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and take delivery of your Volkswagen ID vehicle).  The MDP includes delivery to an authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%).  You can find out more about the Volkswagen model for selling ID vehicles by clicking https://www.volkswagen.co.uk/en/legal/mdp-explained.html.

If you are selecting any other Volkswagen vehicle (excluding the Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz) then prices listed are Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by Volkswagen authorised retailers in their sole discretion – always obtain these prices from your chosen Volkswagen Retailer.  Recommended On-The-Road (OTR) retail prices include: delivery charge, number plates, new vehicle registration fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). Every effort has been made to ensure the accuracy of the information above. Prices are taken from the Volkswagen website - this website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. Volkswagen may change prices at any time (this includes where there are government changes in regulation and/or legislation). There may be a delay to any price displaying correctly on our materials and it is always possible that, despite our best efforts, some vehicles may be incorrectly priced. Always check prices with your local retailer.

Please be advised we may not be able to provide valuations for vehicles which are outside certain age or mileage ranges, specialist or customised, or not registered in the UK. The actual sale price is dependent on a number of additional factors, which you can discuss further with your retailer. T&Cs will apply.